Email Us

After-Sale Services

Q How can I follow my order's progress?
A.

Our sales rep will update the progress from time to time, so that you can know the progress in time.

Q What I find quality or quantity problem after receiving delivery?
A.

Although our QC will reduce the possibility of such issues to a very low chance, if it really happens, you may kindly inform us the quantity discrepancy within 30 days , and quality issues within 6 months after reception. We will compensate quickly after confirmation.


Q Can we get certificate such as MTC or COC?
A.

That's for sure, we will provide necessary certificate for customer's customs declaration at their own countries.


Q Our end user is a project contractor, if they want to technical documents such as drawings or , can you provide them to us?
A.

Yes, our techniqal team would be very glad to provide our support, not only documents.


Related Pipe News
  • Alloy Steel Flanges: Strength and Durability in Industry Alloy Steel Flanges: Strength and Durability in Industry Aug 27,2024 Alloy steel flanges are essential components in various industrial piping systems, offering a combination of strength, durability, and resistance to harsh conditions. Their unique properties make them...
  • Understanding the Difference Between ASTM and ASME Flanges Understanding the Difference Between ASTM and ASME Flanges Aug 27,2024 When working with piping systems, one frequently encounters flanges—integral components that connect pipes, valves, pumps, and other equipment to form a pipeline. Among the many standards that dictat...
  • Differences Between pn10 and pn16 Differences Between pn10 and pn16 Jun 24,2024 Flanges are the workhorses of piping systems, creating secure connections between pipes, valves, and other equipment. But navigating flange standards can be confusing, especially when faced with seemi...