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After-Sale Services

Q How can I follow my order's progress?
A.

Our sales rep will update the progress from time to time, so that you can know the progress in time.

Q What I find quality or quantity problem after receiving delivery?
A.

Although our QC will reduce the possibility of such issues to a very low chance, if it really happens, you may kindly inform us the quantity discrepancy within 30 days , and quality issues within 6 months after reception. We will compensate quickly after confirmation.


Q Can we get certificate such as MTC or COC?
A.

That's for sure, we will provide necessary certificate for customer's customs declaration at their own countries.


Q Our end user is a project contractor, if they want to technical documents such as drawings or , can you provide them to us?
A.

Yes, our techniqal team would be very glad to provide our support, not only documents.


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